Tampa, Florida (September 24, 2018) – Air Culinaire Worldwide announced today the implementation of Client Services teams specialized for handling specific customer segments. This comes after extensive research and analysis into the communication preferences and ordering habits of the in-flight caterer’s growing client base.
“While brainstorming ways to approach our company’s growth over the past several years, it became apparent that we needed to focus on how we serve our various clientele,” said Jennifer Walton, Vice President of Client Services. “Creating specialized teams gives us the opportunity to narrow our focus and address the specific needs of each client on a more personalized level.”
This new strategy means that Client Services Representatives now receive training specific to their designated client segment, thus streamlining client interactions and the ordering process. Clients also benefit from working with a core team of professionals who know the fine details of their order history, preferences and passenger profiles.
“Our clients experienced streamlined ordering and improved service during the soft roll-out in early September,” said Nick King, Director of Client Services. “The demand for tailored service will only continue to grow as private aviation becomes more accessible and expectations rise.”
Communications will be sent to all clients moving to a specialized service team with full details on how to directly contact their team through a dedicated email address and phone number. In addition, clients can email orders@airculinaire.com or call either +1 (813) 449-6000 or +1 (800) 247-2433 and press 1 to get details on their team assignment.
For more information on Air Culinaire Worldwide and access to resources such as menus, information on flight crew culinary training, and articles with tips and suggestions to improve a total in-flight catering experience, visit www.airculinaireworldwide.com, or call +1 (813) 449-6000.
About Air Culinaire Worldwide
Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 22 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource: Air Culinaire Worldwide.
Media Contact:
Stacey Farooqui
+1 (813) 449-6024
sfarooqui@airculinaire.com
