Cancellation Policy

There is no charge to the customer when an order is canceled far enough in advance from the requested delivery time, as described below:

  • 8 hours for standard orders placed with Air Culinaire Worldwide US, Paris and London Kitchens along with US Network Markets.
  • 24 hours for standard orders placed with Air Culinaire Worldwide International Network Markets.
  • 24 hours for any specialty requested shopping items such as alcohol, floral arrangements, gift baskets, concierge items, special recipes and restaurant facilitation requests for all locations.

Due to the high demand of shopping items requested along with the new restrictions & stringent return policies handed down by the majority of retailers on the local & state levels & in our international markets, we have had to modify our shopping cancellation policy.

All shopping items will be charged to the customer for item(s) that cannot be returned or reused by the kitchen when an order or item is
canceled 24 hours or less, prior to the requested delivery time. ACW will deliver the purchased item upon the customer’s request. Items
cannot be held in the kitchen for future flights unless the flight occurs in the same kitchen market & is being delivered the same business
day.

This policy addresses standard & specialty orders placed in the Air Culinaire Worldwide US, Paris & London Kitchens & includes shopping,
alcohol, floral arrangements, gift baskets, concierge items, special recipes & restaurant facilitation(s).

California Only:

Shopping requests are limited to the local venue having a 20% grocery and retail store capacity due to local curfews and product availability issued by the State of California

Exemptions are at the sole discretion of Air Culinaire Worldwide. If the order is canceled with less notice than indicated above, Air Culinaire
Worldwide reserves the right to invoice for reasonable charges.